CREATE is a one-day workshop and awareness session for the technical and operational staff that have direct relationships and dealings with customers.
It focuses on developing interpersonal communication skills for managers with a goal towards enhancing overall team and client relationships. It will allow participants to create a strong atmosphere of engagement, trust, and confidence by focusing on proactive presentation and listening skills, that creates empathy while fostering the recognition of shared values and vision. CREATE develops and enhances the needed competencies for Trusted Advisors who build long-term relationships with both internal and external clients.
CREATE is the initial step that is needed to develop a more customer-minded approach to developing communication between technical experts and non-technical audiences.