course
objectives

CREATE is a one-day workshop and awareness session for the technical and operational staff that have direct relationships and dealings with customers.

It focuses on developing interpersonal communication skills for managers with a goal towards enhancing overall team and client relationships. It will allow participants to create a strong atmosphere of engagement, trust, and confidence by focusing on proactive presentation and listening skills, that creates empathy while fostering the recognition of shared values and vision. CREATE develops and enhances the needed competencies for Trusted Advisors who build long-term relationships with both internal and external clients.

CREATE is the initial step that is needed to develop a more customer-minded approach to developing communication between technical experts and non-technical audiences.

The Engager

Communication for Relationship Enhancement with Audience-Accepted Technical Experts

prerequisites

Mastery of English and short subject to verbally present

who is this for?

Beginning presenters, technical staff needing to present

course
footprint

1

day

12

12 participants per group

2

filmed and analysed short
pitches without slides

content

  • AWARENESS

    and LEARNING 2-hour Group Training session immediately followed by

  • FILMING

    3-5-minute verbal pitch

  • DEBRIEF 1

    in pairs or groups of 3-4, then in plenary

  • FILMING

    enhanced 3-5-minute verbal pitch with methodology and lessons learned

  • DEBRIEF 2

    in pairs or groups of 3-4

  • WRAP-UP

    and lessons learned

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Download course sheet

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testimonials

It’s a powerful course to be more confident when talking and presenting to people.
It goes beyond presentation skills!